Complaints

Last updated: 21 July 2026

We want to hear from you if you are not happy with our service. Most concerns can be resolved quickly, and we take every complaint seriously.

Step 1 — Talk to us

Contact us and let us know what has happened and how you'd like it resolved. We'll acknowledge your complaint and work with you to put it right.

• Email: hello@looksi.broker

Step 2 — External dispute resolution

If we cannot resolve your complaint to your satisfaction, you can refer it to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

• Website: afca.org.au
• Phone: 1800 931 678
• Email: info@afca.org.au
• Mail: GPO Box 3, Melbourne VIC 3001

Looksi is provided by Homei Fi Pty Ltd (ABN 26 691 328 499), Credit Representative 573517 under Australian Credit Licence 486112 (Purple Circle Financial Services Pty Ltd). Complaints may also be handled under the licensee's dispute resolution process.